Policies & Safeguarding

Privacy & Confidentiality Policy

Last Updated: July 2026

We respect the privacy of all our participants, family members, and referrers. We collect personal and sensitive information solely to provide safe, tailored support. This includes addresses, contact details, medical and support needs, and funding management records.

1. Collection and Storage

All client data is encrypted and saved securely. Only support coordinators and designated office managers have access to participant files. We will not share information with any third party without explicit participant consent, unless legally required under safeguarding rules.

2. Participant Rights

• You have the right to request access to any personal information we hold about you.
• You can request correction of incorrect contact details or support plans at any time.
• You have the right to lodge a complaint if you feel your privacy has been breached.